FREQUENTLY ASKED QUESTIONS
Online and digital products
1. Where are my downloads?
The Descargas top menu of the website hosts the following downloads:
- Punto y Coma audio and glossaries.
- El mundo en Español downloads.
- Spanish Sitcom downloads.
The menu in your private area hosts the following downloads:
- Punto y Coma digital PDFs, either subscriptions or single magazines.
- Textos Auténticos PDFs (and its corresponding MP3 audios).
- Activities for the classroom in PDF.
- Content in PDF and MP3 of the digital collections ( compressed .zip folder).
Make sure to login to your account before accessing the downloads. You can login here.
2. Why can't I access my downloads?
Before attempting to download the files you have purchased, please make sure you have logged into your account. You will not be able to download the files unless you are logged in to your account.
If you are logged in to your account and are still having trouble downloading your products, we recommend that you read the previous question Where are my downloads?. If the problem persists, contact us at email@example.com and we will solve your problem within 72 hours.
3. Where are my digital products?
If you have purchased any digital product: Punto y Coma digital magazine, Textos Auténticos or Digital Collections, you can download it yourself.
At checkout, the digital products will be automatically added to your account for you to download. Don’t wait for an email or message with the files, they will be in your account when the payment is made and the order is completed.
If you have questions about where to find your digital files, read the previous question Where are my downloads?.
4. What format am I buying?
Some products include a dropdown menu to choose the audio format, length of the subscription or number of users or other eligible options . Pay attention to these elements before completing your purchase.
5. What is the difference between online and digital?
On the other hand, the digital format is downloadable. You can download your magazines and books in PDF format, and videos in MP4 format.
Don’t know where to find your downloads? Please read the previous question Where are my downloads?
6. Why can't I access Área Online?
Before accessing Área Online, please make sure you arelogged in to your account. You will not be able to enter Área Online unless you are logged in to your account.
If you are logged in to your account and are still having trouble, please contact us at firstname.lastname@example.org and we will solve your problem within 72 hours.